· ASE offers a generous benefits package available to the employee on the date of hire to include a BCBS health/dental/vision plan, employer paid Life Insurance, Short and Long-Term disability policies, 401k plan, plus vacation/sick accruals.
· ASE is an Equal Opportunity Employer with a drug-free workplace policy
Submit your application via email: [email protected]
Member Care Center Manager
Responsible for the daily operations of the Call Center, which includes both the inbound and outbound call groups. Responsible for meeting sales and service level goals. Reviews department policies and procedures in order to promote workforce, service, and operational excellence. Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the department. 3-5 years of call center management experience preferred.
Responsible for accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time. Customer service and cash handling experience preferred.
Indirect Lending Processor
Answer inquiries and advise prospective and current customers of other products and services offered by the credit union. Input loan data and complete file maintenance. Process pay to dealers timely and accurately fund loan packets into direct lending system and company tracking system. Verify loan information with customer and/or dealers. Perform audits of all assigned loan packets and conduct courtesy call to verify all required information. Process documents in accordance with regulatory and legal requirements. Requirements: High school degree or GED required and six months to two years of similar or related experience.